Privacy Policy

1. Who We Are

Nepalaya Garments Pvt. Ltd. ("Nepalaya", "we", "us", or "our") is a registered garment manufacturer and e-commerce operator based at Jadibuti, Kathmandu, Nepal. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website nepalayagarments.com, place an order, or otherwise interact with our services.

2. Information We Collect

2.1 Information You Provide

• Account & Order Data: Full name, email address, phone number, shipping address, billing address, and order history when you register or purchase.
• Wholesale Enquiries: Company name, contact details, and product requirements submitted via our wholesale form.
• Communications: Messages you send us via email, WhatsApp, or contact forms.

2.2 Automatically Collected Data

• Usage Data: Pages visited, time spent, clicks, referring URLs, and search queries on our site.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Similar Technologies: Session cookies for cart management, preference cookies for language, and analytics cookies to understand site usage.

3. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders and wholesale enquiries.
• Communicate about your order status, shipping updates, and customer support.
• Send promotional emails and offers — you may opt out at any time.
• Improve our website, products, and services through analytics.
• Comply with legal obligations under Nepalese law.
• Prevent fraud and maintain platform security.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Logistics Partners: Delivery companies and courier services (e.g., Sajilo Delivery, Pathao, etc.) to fulfill your orders.
• Payment Processors: Khalti, eSewa, or bank transfer gateways to process payments securely.
• Analytics Services: Google Analytics (anonymised IP) to understand traffic patterns.
• Legal Authorities: When required by Nepalese law, court order, or regulatory authority.

5. Cookies

We use cookies to remember your language preference, keep your cart intact across sessions, and gather anonymised analytics. You can control cookies through your browser settings. Disabling cookies may affect site functionality such as cart persistence and language selection.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 5 years to meet tax and accounting obligations under Nepalese law. You may request deletion at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with relevant authorities.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmission is encrypted via HTTPS. However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, courier tracking). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or requests: